FAQ


Q. What is a Private Transfer V.I.P?
R.  
A VIP transfer is when the vehicle is entirely and exclusively booked for the client. Upon your arrival, our driver is waiting for you with a Company’s shield bearing your name. He drives you to your destination address as soon as you leave the Arrival area. This type of transfer is much appreciated by Businessmen.

Q. What is a transfer by Shared Shuttle ?
R. It’s a cost-effective, door-to-door transfer by an airport Shuttle shared with other passengers. Owning a fleet of more than 30 vehicles allows us to organize the trips logically and fairly, according to our passengers’ destinations.
Q. Is there an extra-charge in case of a traffic-jam ?
R.  
No, our prices have been fixed in advance and we shall do our best to take you quickly and safely to your destination address.

Q. What tip am I supposed to give to the Driver ? Must I pay an extra-charge for my luggage ?
R.  
 
You are not compelled to give a tip, but if you have been satisfied with the service, the Driver will appreciate it. You must not pay for your luggage.

Q. How long will it take to reach my Hotel ?
R.  The estimated time of transport from Roissy Airport is 60 minutes to reach the North of Paris, 75 minutes for the Center of Paris and 90 minutes for the South of Paris.
Q. After booking a Private or Shared Transfer, where can we find you at the Airport ?
R. Our Pickup and Drop Off policy differs in regards to the type of service desired: – Shared Shuttle Transfers are our most popular product. For this type of service, customers will call our Toll free number upon their arrival in the luggage hall.  Answered by an English speaking operator, the guests will then be directed to where they can meet the driver directly outside their arrival terminal. Assisted with their luggage, customers are then driven to their destination with a maximum of three stops in total. – Private Shuttle Transfer insures a much more comfortable and personalized transfer.   Company operators will monitor flight activity in order to be prepared to meet clients immediately after they have cleared customs inside the terminal. No call is required; a company chauffeur will wait inside the arrival area holding a Paris-Shuttle.com sign with the customer’s name printed on it
Q. Which other transportation means are available at the airport ?
R.  
Trains, Bus et Taxis. The train is slow and tiring. The bus not  drop you to your hotel but to station in  Paris. Les Taxis are very expensive and often it is necessary to wait longtime .

Q. Why am I asked to book ? May I only make you a sign in the street just as I would with a normal taxi ?
R.  
The French regulations regarding Passenger Transports require a prior booking for each client transported in our vehicles.  

Q. Are your shuttles non-smoking cars ? How many seats in your Vans ? Have them air-conditioned ?
R. Our shuttles vans not accept smoking,tey are fully air-conditioned, and can receive up to 8 passengers with their luggage.